hp probook windows 10 password reset tool

Please give this hash code and documents only to HP Support :) Could you try the below and let me know if it does give a hash code. This was done a couple of years ago so not sure if the newer units give this hash code. My unit gave a hash code and using this hash code HP was able to reset the BIOS password. I had experienced a similar issue with HP notebook a while ago and HP had requested for the below documents. If none of the solutions work and your unit is in warranty, I will be happy to facilitate assistance from HP. You may want to review the solutions and links offered in the following of a number of postings in Spiceworks on this issue: Here is an HP link for the HP ProtectTools/password topic:

I don't know whether that member tried the solutions suggested which include removing the CMOS battery for a length of time and resetting the jumpers on the motherboard.

What has worked for one member was having the motherboard replaced by HP. One member decided to use the notebook for parts. There have been a number of postings on this issue but few members have reported back to confirm which of the solutions offered worked. Doing that should generate feedback from the pros. I don't see a response from the experts yet so you may want to create a new posting in this group. Sorry to hear that you are also encountering challenges with the bios password. Thank you, if anyone wants to know one of the reasons I am a loyal HP customer look at the responses Priscilla has provided, that is the type of service that earns my business. I also see these as solvable issues and if you are able to make the product manager aware of these concerns and they are addressed in a future version I would gladly try it again. I think the Protect Tools suite is a tool with a great deal of potential, but in the iteration I used it still had some flaws for business use. I really enjoy seeing vendors in the community because it gives us as IT professionals in the trenches a chance to talk very candidly with you the things you are doing well and areas we would like to see improvements. I have enormous respect for a vendor that gets involved and tries to make things right, just like you are doing here. What is really telling is how a vendor responds when they have dropped the ball. To echo some of my comments in my reply to the PM for the community.Įvery vendor makes mistakes, no matter how good they are and how high quality their service is.

Hp probook windows 10 password reset tool